FAQ - IT Services

What do I do if I want to buy software/hardware?

The ITS centralizes all requests from AUP departments and staff. Our team may analyze them and offer you alternatives to meet your needs. We then make an order, insure material reception and then transmit it to you. The budget concerned is either the ITS's or your department's, depending on your needs.

You first have to fill out a form (for hardware or software) You have to contact us in advance and before the semester you will use the material.
The ITS Team can also advise you on hardware and software based on your needs, projects and financial means. You may then choose who your provider will be. We usually use Amazon, Loca-Images and Mico.

What is my AUP email address?

Your primary email address is composed of your NetID + @aup.edu (NetID@aup.edu) and it has the same password as your NetID. Besides, anyone can email you typing your​ firstname.lastname@aup.edu, your alternative email address.

> If you're a student:

  • Your primary email address is therefore the letter 'a' followed by your student number + @aup.edu (ex: a123456@aup.edu)
  • Your alternative email address looks like "sarah.wallace@aup.edu."

> If you're a faculty or staff member: 

  • Your primary email address is therefore the initial of your first name followed by your last name + @aup.edu (ex: dsmith@aup.edu)  
  • Your alternative email address looks like “david.smith@aup.edu.”
What is my AUP NetID?

If you're a student, your AUP NetID will be "a" followed by your student number - ex: a123456.

If you're a faculty or staff member, your AUP NetID is the first letter of your first name followed by your last name. For example, if your name is David Smith, it will be dsmith.

How to log in to my AUP email account?

> Go to https://www.office.com

> Sign in

> Enter your primary AUP email address:

  • For students: the letter 'a' followed by your student number + @aup.edu (ex: a123456@aup.edu)

  •  For faculty and staff members: the initial of your first name followed by your last name + @aup.edu (ex: dsmith@aup.edu)  

> Enter your password

> Click on the Outlook icon

Why does the internet not work? Why is it so slow?

If you are using a mobile device, make sure that you have a good signal. Try to restart your device or reconnect to Wi-Fi. You can also clear your device Wi-Fi cache (forget Network) and re-authenticate / reconnect.

How do I access AUP Wi-Fi?

If you are an AUP Community member (student, faculty or staff member):

  • Choose the AUP wireless Network
  • Enter your user name (AUP NetID) and password (use the same credentials you use to log in to your NetID account.)

If you are a visitor at AUP, check our dedicated page.

How do I get more printing credits? What is my printing quota and what are the printing fees?

Your quota should be enough for what you will need to print during your time at AUP. If you exceed your quota however, you will need to purchase additional credits at https://my.aup.edu/payment/print.

To be ecofriendly, please do not print if you don’t need to. The printing quota is the number of pages allotted to students every semester so that they can print documents on campus, using either AUP computers or personal devices. Although the quota appears in euros, you won’t be charged for it.

  • A regular A4 page in black and white costs 5 cents
  • A regular A4 page in color costs 10 cents
  • An A3 page costs 10 cents in color and 5 cents in black and white.

For all details about user rates, check this page after logging in.



25 euros

500 pages

Part-Time undergraduate

25 euros

500 pages

Full-Time undergraduate

50 euros

1000 pages

Part-Time Graduate

50 euros

1000 pages

Full Time Graduate

100 euros

2000 pages


What do I do if I forgot my password?

If you forget your password, go to https://my.aup.edu/cant-log-in.

If you know your NetID and you know it is active, choose: I need a new password and I have an AUP NetID.

If you are an alumnus/alumna and would like to request an account or have no longer access to your personal e-mail account, check the corresponding box and fill out the form provided.

If you’re having other problems logging in:

  • If you are a new employee, your account will be created once you have signed your contract.
  • If you have been newly admitted, you will receive your NetID within two days.
  • If you are trying to access a student government or club account, please contact the Student Leadership Office.

For all other cases, please contact Helpdesk.

Can I get training on Multimedia equipment before I borrow it?

Yes, our Multimedia Services team will be happy to show you how the equipment works.

What is LinkedIn Learning and how do I access it?

LinkedIn Learning is an online platform to help you enhance your skills by yourself thanks to more than 13 000 video tutorials. These videos cover a variety of subjects, both theoretical and technical. These online courses are led by experts and professionals. You can access it with your AUP email address.