Internet Access

Wi-Fi Access

The AUP Wi-Fi network is available across campus for use with your laptop, smartphone and other devices, as long as you have a valid AUP NetID and password.

To access Wi-Fi:

  • Choose the AUP wireless Network
  • Enter your user name (AUP NetID) and password (use the same credentials you use to log in to your NetID account.)

Eduroam: connect everywhere


Eduroam is an agreement between educational institutions to share access to their wireless networks. Being part of the Eduroam federation allows all AUP staff and students visiting another institution to connect to the Eduroam Wi-Fi network using their AUP email address and password. 

Connecting to Eduroam - visitors

If you are visiting AUP, you will need to check with your own IT support staff to ensure that your access is set up before you come. 

To connect, go to the Wi-Fi settings on your device and select the Eduroam network.  Enter the login details as provided by your home institution. 

When connecting to Eduroam at AUP, you are required to comply with our University Information Technology Policies. This policy applies to all users of AUP Information Technology (IT) resources regardless of their relationship with the University and irrespective of whether those resources are accessed on or off-campus. 

Connecting to Eduroam - AUP members

Members of the AUP community need to configure their device to connect to the Eduroam network when onsite at AUP, so that the ITS team may check if everything is in order.  It can then be used when visiting other participating institutions. To know where you can connect when traveling abroad, see the Eduroam map.

Wi-Fi access for external guests (up to nine people)

The Guest Account Service allows an AUP member to set up a Wi-Fi guest account on the fly for a visitor to the University. The guest account allows access to the Internet, including AUP Wi-Fi. 

Guest accounts are only accessible to individuals who are visiting the University on official business for five working days or less. 

To request Wi-Fi access for a visitor at AUP (or up to nine external guests) please fill out this form. If you are a guest coming to AUP, ask your sponsor (host) at AUP to fill out this form for you.

Wi-Fi access for Conference guests (10 visitors or more)

The Conference Guest Account is a generic conference account provided by a conference organizer. It gives guests access to the Internet, including the AUP Wi-Fi service. 

These accounts are only granted to individuals who are invited to an AUP event and will only be accessible for the time of the conference.

If your are organizing an event or conference at AUP and need Wi-Fi access for more than 10 visitors, please fill out this form.


Why does the internet not work? Why is it so slow?

If you are using a mobile device, make sure that you have a good signal. Try to restart your device or reconnect to Wi-Fi. You can also clear your device Wi-Fi cache (forget Network) and re-authenticate / reconnect.