Internet Access

Wi-Fi Access

The AUP Wi-Fi network is available across campus for use with your laptop, smartphone and other devices, as long as you have a valid AUP NetID and password.

To access Wi-Fi:

  • Choose the AUP wireless Network
  • Enter your user name (AUP NetID) and password (use the same credentials you use to log in to your NetID account.)

Eduroam: connect everywhere

eduroam (educational roaming) allows students, faculty and staff from participating institutions to obtain Internet access on their own campus and when visiting other participating institutions. AUP students, faculty and staff can get online easily just by logging into the "eduroam" Wi-Fi network on the AUP campus or while visiting another participating institution. Conversely, members of other participating institutions can connect to eduroam at AUP using their e-mail address from their home institution.

To see a list of all locations where eduroam is available, click here.

Connecting to eduroam - AUP members

If you are an AUP student, faculty member, or staff member, you can easily configure your device to connect to eduroam by clicking on this link, which will allow you to download the eduroam setup assistant for your Windows PC, Mac, iPhone/iPad, or Android device.  Once you have completed this setup process, your device will automatically connect to the eduroam network whenever it is available.

If you cannot access the link above because you do not have Internet access other than eduroam, please contact IT Services.  Our staff will be able to help you set up eduroam on your device.

Connecting to eduroam - visitors to AUP

If you are member of another educational institution who is visiting AUP, you will need to log in to eduroam using your home institution's e-mail address and password.  To do so, go to the Wi-Fi settings on your device and select the eduroam network.

Note that AUP cannot provide support for issues related to your login being rejected.  Any issues related to your connection to eduroam must be directed to your home institution's IT support team.

When connecting to eduroam at AUP, you are required to comply with our University Information Technology Policies. This policy applies to all users of AUP Information Technology (IT) resources regardless of their relationship with the University and irrespective of whether those resources are accessed on or off-campus. 

Wi-Fi access for external guests (up to nine people)

The Guest Account Service allows an AUP member to set up a Wi-Fi guest account on the fly for a visitor to the University. The guest account allows access to the Internet, including AUP Wi-Fi. 

Guest accounts are only accessible to individuals who are visiting the University on official business for five working days or less. 

To request Wi-Fi access for a visitor at AUP (or up to nine external guests) please fill out this form. If you are a guest coming to AUP, ask your sponsor (host) at AUP to fill out this form for you.

Wi-Fi access for Conference guests (10 visitors or more)

The Conference Guest Account is a generic conference account provided by a conference organizer. It gives guests access to the Internet, including the AUP Wi-Fi service. 

These accounts are only granted to individuals who are invited to an AUP event and will only be accessible for the time of the conference.

If your are organizing an event or conference at AUP and need Wi-Fi access for more than 10 visitors, please fill out this form.


Why does the internet not work? Why is it so slow?

If you are using a mobile device, make sure that you have a good signal. Try to restart your device or reconnect to Wi-Fi. You can also clear your device Wi-Fi cache (forget Network) and re-authenticate / reconnect.