These consultative services have more to do with facing the customer and are less technology-based. They Include IT training, consulting / advisory services, business continuity / disaster recovery, enterprise architecture, portfolio / project management, and IT Service Management.
| Service | Description |
|---|---|
| Application Development | Tools, services, and products that support the ERP, the mainframe, mobile application development, and custom application development, including tools built into ERP and mainframe systems, as well as integration with third-party systems. |
| Consulting and Advising | Guidance services on how to leverage technologies and select technology solutions, including those in the cloud. |
| Business Continuity and Disaster Recovery | Business continuity planning and disaster recovery planning, including disaster recovery exercises. |
| Enterprise Licensing | Negotiation, acquisition, and management of licenses for technology broadly used throughout the institution. |
| IT Service Management | People, processes, and tools that enable service management. This is a supporting service. |
| Portfolio and Project Management | Project portfolio management and project management services. These may be a supporting service. |
| Training | Training services for end users on IT applications and systems. |
69 Quai d'Orsay
75007 Paris, France
+33(0)1 40 62 06 96
itservices
aup.edu
IT support hours:
Monday to Friday
8.30 am to 6 pm
Room Q-A201 (ext. 696)
Multimedia and Classroom technology support hours:
Monday to Friday
9 am to 8 pm
Room Q-502 (ext. 819)