IT Professional Services


These consultative services have more to do with facing the customer and are less technology-based. They Include IT training, consulting / advisory services, business continuity / disaster recovery, enterprise architecture, portfolio / project management, and IT Service Management.

Service Description
Application Development Tools, services, and products that support the ERP, the mainframe, mobile application development, and custom application development, including tools built into ERP and mainframe systems, as well as integration with third-party systems.
Consulting and Advising Guidance services on how to leverage technologies and select technology solutions, including those in the cloud.
Business Continuity and Disaster Recovery Business continuity planning and disaster recovery planning, including disaster recovery exercises.
Enterprise Licensing Negotiation, acquisition, and management of licenses for technology broadly used throughout the institution.
IT Service Management People, processes, and tools that enable service management. This is a supporting service.
Portfolio and Project Management Project portfolio management and project management services. These may be a supporting service.
Training Training services for end users on IT applications and systems.