Employment Opportunities

JOB TITLE AND CLASSIFICATION

Manager of Communications (Category C1-2)

DEPARTMENT

Office of Communications

SUPERVISOR

Director of Communications

The Manager of Communications (MoC) manages the University’s online presence and design processes under the guidance and supervision of the Director of Communications.

More specifically, the MoC manages all aspects of the University’s website(s) (content, maintenance,  development, support, etc.) and the University’s social media presence across all its official channels. The MoC keeps abreast of website and social media trends and best practices and ensures the website and social media channels strategically communicate the AUP story and brand to external and internal audiences.

In addition, the MoC is the principal lead on print and digital design and regularly develops compelling print and digital material that help the University communicate key messages to target audiences. This includes but is not limited to brochures, programs, reports, posters, infographics and invitations. The MoC is principally responsible for design work related to all University units, with the exceptions of Admissions and Outreach & Advancement, where in some cases the respective communications coordinator might take the lead. 

The MoC also assists in managing information, seeks out opportunities to build departmental presence, collaborates with colleagues on University-wide communications needs and assists with the development of strategic initiatives and general communications strategy for the University. The position supports and assists in liaising between internal constituencies and the Office of Communications in regard to online and print needs.

More specifically, the Manager of Communications will:

• Manage all aspects of the University website(s) and other online presences and ensures content is web-optimized, drives traffic and engages all AUP audiences – internal and external.
• In close collaboration with other members of the Office of Communications and department representatives, creates purposeful communications material including infographics, print products, promotional materials and distinct visual identity components for University needs or initiatives.Overseeing feedback gathering and implementation of requested changes.
• Assist with the development and implementation of key strategic initiatives and provide input for the overall strategic goals and strategy of the Office of Communications.
• Advocate for best practices for all aspects of online and print development with colleagues across the University, driving effective use of brand guidelines and assisting in development of guidelines and best practices.
• In collaboration with the Communications Writer & Copy Editor, moderate and edit content and ensure that writing is in line with the University brand and of a high quality. Envision how content should be presented, in terms of the best medium or media.
• As needed, measure and evaluate the effectiveness of material, campaigns and initiatives, including setting Key Performance Indicators, monitoring and analyzing statistics and providing feedback to drive the development of content and design strategy.
• Support and instruct, as appropriate, content managers in learning new technical skills through training, presentations, written and online instruction and other methods as needed.
• Assist with time-sensitive communications and University-wide projects as needed, including the strategic creation of supporting visual, print and online design components and material.
• Develop and implement the University’s social media strategy and campaigns and manage communication and interaction with users via the University’s official social media accounts. If needed, instruct and manage a social media intern in the development of content for social media.
• As a member of the Web Committee, initiate and manage projects that emerge from the Committee, assess the content development implications of such requests and help manage the prioritization of web requests, including technical developments and implementation.
• Collaborate with all permanent and temporary members and affiliates of the Office of Communications.
• Supervise students and or interns working on web content, design and social media.
• Undertake other appropriate duties as requested by the Director of Communications

Qualifications

• A Bachelor's in marketing, design, communications, media or related fields
• A Master’s degree in a similar field is a plus
• 3-5 years of experience in design, website and social media management
• Native or near-native written and verbal communications skills in English
• Prior knowledge of the social media landscape and best practices, preferably within higher education
• Demonstrated experience with managing multiple social media channels in regard to strategy, planning, production and posting.
• Prior exposure to print production processes is a plus
• High level of technical affinity with experience in common office computer software programs, content management systems and publishing tools
• Demonstrated expertise with Adobe InDesign and Illustrator
• Basic knowledge of HTML and familiarity with Google Analytics
• Experience in writing and multimedia producing for the web and developing and implementing new technologies, content plans and editorial calendars
• Ability to plan and manage content, print and web projects in a collaborative, fast paced environment, coordinating the efforts of various colleagues and tracking project timelines and deliverables while maintaining the normal daily moderation cycle
• Strong online editorial skills and news judgment with a commitment to accuracy, news gathering and planning, and building traffic
• Ability to work well, flexibly and productively in an environment where opportunities and priorities are constantly changing and being updated, and have the temperament to enjoy the process 
• Ability to represent the University's online communications goals to colleagues across campus
• Demonstrated experience in meeting deadlines under pressure and reporting about work
• Accountable and punctual with sound judgment, planning and organizational skills
• Team-player with experience working in a collaborative environment

Interested candidates should apply via e-mail to jobapplicants@aup.edu

DEPARTMENT: Academic Affairs

SUPERVISOR: The Provost

POSITION OVERVIEW

The American University of Paris is seeking an instructional designer to support faculty with the integration of technology into the global liberal arts curriculum and to facilitate the adoption of digital technologies and innovative teaching strategies that will enhance the student learning experience. He/she will guide faculty with the development and implementation of active-learning exercises, projects and tools for mobile, online, face-to-face and hybrid learning environments. This position will be central to the services of the Academic Resource Center (ARC) and the Teaching and Learning Center (TLC) in the new Learning Commons. This position reports directly to the Provost and will begin on 1 August 2020.

RESPONSIBILITIES

• Research, recommend, create and implement appropriate educational technologies and tools, while assisting faculty with course development, assessment and evaluation.
• Consult with faculty to ensure that course content, active-learning exercises and assessments are aligned to curricular goals, student outcomes and learning objectives.
• Maintain current knowledge of research pertaining to higher education, emerging technologies, digital pedagogy, mobile applications, universal design and learning theory.
• Collaborate with the Academic Resource Center (ARC) and the Teaching and Learning Center (TLC) to support faculty in the use of academic technologies and active-learning exercises.
• Support the e-Learning process, working closely with ARC, the Learning Management System administrator, faculty and students on platforms, rubrics, tests, and other digital content

Instructional Design

• Provide expertise in the planning and development of instructional technology and teaching tools, integrated into the curriculum, and aligned with course objectives
• Assist faculty in designing or redesigning course materials for student-centered learning
• Suggest and create appropriate instructional technology tools (e.g., integrated applications, interactive maps, assessment tools, storyboards, digital badges, etc.) to aid faculty in accomplishing their student learning goals
• Help develop hybrid, face-to-face and online course materials using a range of hardware and software tools to increase student engagement and support active learning
• Assist with the summative evaluation of all projects to ensure that instruction is designed to produce effective learning and student success

Collaboration and Teamwork

• Support the TLC and ARC: consult with the TLC Director and faculty fellows to explore instructional technology solutions, in particular for projects in the digital liberal arts; support the online course development process, working closely with the ARC and TLC Directors and faculty to develop, implement and assess content; provide project direction for digital projects, mobile technologies, and lecture capture; assist with faculty workshops and pedagogical events proposed by the TLC
• Produce streamed content for the ARC, Writing Lab and TLC Web pages (in collaboration with the Directors, the Communications Office and the Campus Learning Commons Web Committee)
• University Library: submit metadata on digital projects and learning objects to the Cataloging Librarian for inclusion in the Library catalogue/university repository
• ITS: liaise with IT/Multimedia staff regarding the acquisition and maintenance of any hardware and software necessary for the use of instructional technology in the curriculum
• Consult with the IT director on all subjects relating to new tools and technology and work with the IT director before proposing the use of such tools
•  Attend and participate in AMICAL, Educause, or other higher-education conferences
• Collaborate with assessment initiatives of ARC and TLC to assess pedagogies, methodologies, and strategies for successfully integrating technology into the teaching and learning process

THE INSTITUTION

Founded in 1962, The American University of Paris (AUP) is a small, undergraduate and Master’s degree-granting liberal arts institution, dedicated to the advancement of the Arts & Sciences in an international and multicultural environment. AUP brings together the values of the American higher education system with its location in Paris and Europe. Located at the crossroads of American and European institutions of higher education and research, AUP facilitates its faculty’s development of an international and stimulating professional network. AUP is accredited in the United States of America by the Commission on Higher Education of the Middle States Association of Colleges and Schools. AUP has cooperative agreements with a number of US and European-based universities.

We invite and encourage women and underrepresented populations to apply. The University is an equal opportunity employer for whom diversity is an essential source of vitality and strength.

QUALIFICATIONS

• Master’s degree in Education, Instructional Design, Educational Technology or a closely related field
• Work experience in a higher education environment
• Extensive work experience in instructional design, planning and developing instructional technology and teaching tools integrated into the curriculum and aligned with course objectives
• Extensive knowledge of teaching methods or teaching experience at the higher education level
• Knowledge of current educational technology practices, emerging trends and technologies that support teaching and learning
• Clear understanding of curricular development, learning theories, and academic assessment
• Active participation in EdTech community
• Demonstrated experience with learning management systems (e.g., Blackboard, Moodle, Sakai), data visualization and analytics, and learning technologies
• Working knowledge of Adobe Creative Suite, common desktop applications, and presentation software, or equivalent
• Strong project management, presentation, and interpersonal skills
• Native speaker competency in English and some French skills required
• Excellent written and oral communication skills
• Portfolio with samples of research and pedagogy in course design 

PREFERRED

• Experience with mobile and interactive applications for teaching and learning
• Knowledge of Drupal, Web-based APIs, Java/JavaScript, XML, HTML, CSS
• Experience developing multi-media content and Web presentations
• Strong French skills
• Interest in working at AUP, a Liberal Arts educational setting

APPLICATIONS

Candidates should apply through http://apply.interfolio.com/69256 with:

-  Cover letter

-  CV

-  Submission of an ePortfolio or Web-based samples of work

-  Names and contact information for three referees

Review of applications will begin on 30 October 2019. Applications will be accepted until the position is filled.

RESPONSABLE DE LA MAINTENANCE DES BATIMENTS – C1-1

SUPERVISEUR : Director of Campus Planning and Facilities

Le responsable de la Maintenance gère l’entretien des bâtiments et équipements de l’université, de façon à assurer leur exploitation dans les meilleures conditions. Pour ce faire, il/elle anime et coordonne l’activité du service Maintenance et travaille avec différents prestataires. Son service assure par ailleurs un soutien logistique aux activités de l’établissement.

RESPONSABILITES

Maintenance des bâtiments

• Assure le bon fonctionnement ainsi que la maintenance préventive et corrective des bâtiments et des équipements techniques.
• Veille à ce que les bâtiments soient exploités dans des conditions exemplaires d’hygiène, de propreté et de sécurité.
• Etablit et gère un processus d’état des lieux périodique des bâtiments et équipements, pour permettre de :
  • Prévoir et planifier les interventions d’entretien.
  • Proposer au Director of Campus Planning and Facilities un planning pluriannuel de maintenance et travaux à prévoir dans le cadre du processus budgétaire.
• Assure le suivi, et contrôle la qualité, des prestations de ménage, de maintenance et d’entretien des bâtiments et équipements.
• Planifie et suit les interventions de contrôle réglementaire obligatoire des locaux et équipements. Assure la levée des réserves et tient un registre de suivi des interventions.
• Travaille en lien avec l’Assistant(e) des Services Généraux pour participer aux expertises et organiser la remise en état suite aux sinistres déclarés en assurance.
• Etablit et gère les inventaires d’équipements et outils.
• Gere les stocks de consommables et transmet régulièrement un reporting au Director of Campus Planning et Facilities.
• Contribue à réduire l’empreinte environnementale de l’établissement :
  • Suit les consommations d’eau, d’électricité et de gaz, et propose des solutions techniques ou opérationnelles pour les réduire.
  • Contribue à la mise en œuvre des projets écologiques validées par l’établissement.
  • Organise et optimise la gestion des déchets et le recyclage. Propose des solutions pour réduire le gaspillage.

Travaux

• Planifie, organise et fait réaliser les travaux d’aménagement sous la direction du Director of Campus Planning and Facilities (consultation de entreprises, suivi des travaux…).

Logistique

• Assure un soutien logistique aux activités de l’université (évènements, transports…), notamment en lien avec l’Assistant(e) des Services Généraux.
• Organise les déménagements, sous la direction du Director of Campus Planning and Facilities.

Management

• Gère l’équipe de Maintenance (organisation du travail, plan de charge, formation, sécurité, congés, discipline, etc.) et en rend compte au Director of Campus Planning and Facilities.
• Définit la nature et périodicité des tâches régulières de l’équipe de Maintenance et coordonne leur réalisation.
• Reçoit, priorise et planifie le traitement des tickets d’assistance. Suit les indicateurs et établit un reporting sur l’activité du service.
• Apporte un appui technique à son équipe et au Director of Campus Planning and Facitilies. Joue le rôle de référent technique.
• Propose des idées pour améliorer les performances et la qualité de service.

Divers

• Toutes autres tâches appropriées demandées par le Director of Campus Planning and Facilities.

Compétences techniques

• Solides compétences dans les principaux domaines du bâtiment (plomberie, électricité, peinture, plâtrerie, etc.)
• A l’aise avec la lecture des plans, schémas et notices techniques.
• A l’aise avec l’outil informatique (pack Office, logiciels de gestion des tickets d’assistance).
• Permis B

Compétences linguistiques et interculturelles

• Capacités rédactionnelles (courriers, cahiers des charges).
• La maitrise de l’anglais est souhaitable.
• A l’aise dans un contexte multiculturel et multilingue.

Compétences managériales

• Capacité d’animer, organiser et motiver une équipe.
• Rigueur, dynamisme, sens de l’organisation, autonomie, force de proposition.
• Bon relationnel, écoute et sens du service client.

EXPERIENCE REQUISE

• Au moins 3 ans en tant que responsable d’une équipe de Maintenance.
• Une expérience dans le monde du bâtiment est souhaitable.

Les candidatures doivent être adressées à jobapplicants@aup.edu

POSITION TITLE AND CATEGORY: UNIVERSITY REGISTRAR – C2-1

DEPARTMENT

Academic Affairs – Registrar’s Office

SUPERVISOR

Associate Dean of Academic Administration

BRIEF POSITION DESCRIPTION

The University Registrar has a key leadership role in the University and is responsible for the accurate management of all student academic records, as well as policy development and long-term planning concerning the Registrar function within the Academic Affairs division. The University Registrar is responsible for the oversight of all Registrar Office functions.  A non-exclusive list of responsibilities are described below:

RESPONSIBILITIES

• Supervises the Registrar Office Staff and is responsible for all Registrar Office oversight; coordinates with the Associate Registrar and Director of Student Accounting to keep the Registrar’s/Registration/Billing mission within the sphere of the greater mission of Academic Affairs and AUP. 
• Maintains all official academic records and communicates academic regulations to the University.
• Serves as a key public figure interacting with students, parents, and other possible constituents as and when necessary and is responsible for interpreting and applying University Policy, and proposing modifications to University policies as necessary and appropriate.
• Oversees all registration processes and is responsible for the integrity of academic records.
• Serves as the University FERPA compliancy officer and is responsible for the collection and dissemination of academic records, serving on related committees such as the Data Protection Group within the scope of GDPR compliancy.  
• Conducts regular FERPA training for faculty and staff and manages FERPA related communications.
• Serves as Chair of Calendar Committee and is responsible for establishing and communicating the academic calendar.
• Responsible for the timely production of the academic schedules in conjunction with the Office of Academic Affairs.
• Liaises closely with Academic Advising in regard to student semester/yearly communications.
• Oversees grade entry and processing: communicates as appropriate concerning late grade entries.
• Is responsible for all graduation preparations, verifying degree completion, distribution of honors, approving and validating degree applications.
• Supervises transfer credits and transfer credit policies, working with the Office of Academic Affairs and Admissions to assess and develop, publish and enforce advanced standing and transfer policies.
• Responsible for approving and applying grade changes.
• Responsible for diploma ordering and deliverance..
• Responsible for enforcing and communicating academic sanctions such as probation, dismissals, as well as chairing the Academic Standing Committee.
• Key member of Academic Affairs team, working closely within the team to establish and regularly work on special projects.
• Approves external course requests (study abroad) and coordinates readmission of on-leave students.
• Serves on the Curriculum Committee.  Also serves on other committees such as Assessment Committees, General Education, Retention, etc.) as necessary.
• Provides academic advising where appropriate.  Has a subset of the Readmission Cases as advisees.
• Establishes  and records retention policy and maintains student archives in accordance with AACRAO guidelines.
• Produces periodical and ad hoc reports which facilitates management decision making; works closely with Finance and Institutional Research in regard to forecasting issues.
• Oversees course catalog maintenance, interfaces as appropriate concerning necessary modifications to the University Catalog.
• Coordinates with other Academic Affairs functions, Admissions and ITS on a day-to-day basis and for trouble shooting.
• Interfaces as appropriate with Student Affairs and ARC concerning special accommodations.
• Member of the team for development of improved systems and longer term system and IT development projects.
• Keeps current on trends and policy changes in higher education (especially international education).
• Works with the Office of Admissions to review qualifications for admission.
• Responsible for ensuring compliance with legislation concerning registration in higher education under both French and American law, as applicable
• Other appropriate duties as assigned by supervisor
  
   

QUALIFICATIONS

• Minimum of Bachelors degree or equivalent required, Masters degree preferred.
• Extensive knowledge, understanding and experience with the American system of higher education.
• Good knowledge of other educational systems.
• Experience in University operations or other high level service operations.
• Excellent verbal and written communication skills.
• Highly organized.
• Highly competent with computers (Microsoft Office, Internet, Databases).
• Ability to work well under pressure.
• Ability to deal effectively with people and within a team.
• Bilingual English/French.

Candidates should address letters and CVs to jobapplicants@aup.edu

POSITION TITLE AND CATEGORY - SCHAEFFER CENTER ADMINISTRATIVE ASSISTANT - T 1

SUPERVISOR - BRIAN SCHIFF, DIRECTOR OF THE SCHAEFFER CENTER

This temporary position will provide partial coverage for the needs of the Schaeffer Center during the maternity leave of a permanent employee.  The contract is from March through mid-July 2020.

RESPONSIBILITIES

• Facilitates and supports all administrative needs for the Center, including but not limited to ordering supplies; collecting and distributing mail; coordinating maintenance needs; maintaining orderly electronic and hard copy files; coordinating and coding invoices and expense reporting for approval and signature.
• Serves as the administrative liaison and contact with a variety of constituents related to the work of the Center.
• Liaises with the Department of Communications and particularly the University Webmaster to communicate the Center’s activities. Provides content and manages the website for events, conferences and fellowships.
• Ensures that the website is up to date with relevant event information, assists with creating Schaeffer Center publicity, content, and outreach documents.
•  Monitors the generic e-mail address for the Center and responds to requests or channels them to the appropriate respondent; processes basic requests for information
• Liaises with Finance Department to ensure accuracy of records. Primary management of the budget, assigning budget categories to expenditures, liaises with the Director on expenditures and projections.
• Manages events, including room reservation, hotel registration, catering, liaising with guest speakers
• Supports the organization of the Center’s international conference on the Armenian Genocide (April 24 and 25, 2020); works with Communication Department to coordinate coverage, publicity, and the printing of conference materials, liaises with other appropriate departments on logistics, is present and available at during the conference to greet guests, answer questions and deal with last minute details, processes the reimbursements of invited speaker after the event
• Performs other appropriate duties as assigned by the Director of the Center

QUALIFICATIONS

• Masters Degree;
• Bilingual English/French
• Solid computer skills in a PC environment with the capability to master new software applications and technologies; excellent word processing and accurate keyboarding skills required; advanced understanding of Word and Excel;
• Professionally mature,  extremely organized, and flexible in response to shifting priorities;
• Ability to work under pressure, understand and follow policies and procedures;
• Proven ability to work independently as well as collaboratively on a team;
• Hospitable and discreet, position requires client friendly attitude

Applications should be sent to jobaplicants@aup.edu

SUPERVISEUR : RESPONSABLE SECURITE

L’agent assure l’accueil de tous les publics ; veille à la sécurité et la sûreté du site, des personnes et des biens ; et apporte un soutien administratif et logistique à l’exploitation des locaux de l’université.

Il/elle est appelé(e) à assurer l’ensemble des tâches prévues ci-dessous, les besoins précis pouvant varier selon le bâtiment et l’horaire auquel il/elle est affecté(e).

Les procédures détaillées sont réunies dans les cahiers de procédures présents à l’accueil de chaque bâtiment.

ACCUEIL

• Assure un accueil efficace et agréable des tous les publics
• Oriente des usagers vers l’ensemble des services du campus.
• Accueille les visiteurs et assure le suivi de leur arrivée et départ du bâtiment.
• Accepte les livraisons destinées à AUP sauf colis notifiés « A remettre en main propre », Signe et/ou tamponne le bon de livraison en émettant des réserves au besoin, appelle le destinataire pour l’avertir que la livraison est arrivée.  Pour les colis à remettre en main propre, contacter le destinataire et lui demander de venir à l’accueil
• Pour les lettre recommandées, courriers suivis et autres livraisons de La Poste qui requièrent une signature : dirige le facteur vers une personne dans le bâtiment détentrice d’une procuration postale au nom de The American University of Paris. 
• Accepte les avis de passage concernant des courriers recommandés à destination des étudiants : acheminer ces avis vers la boîte aux lettres de l’étudiant concerné
• Assure la mise à jour des documents Accueil sous la direction du Responsable Sécurité : procédures, registres obligatoires, documents d’information, annuaires, etc. 
• Renseigne la main courante de façon précise et complète.
• Assure l’accueil téléphonique.
• Vérifie la boîte mail « Accueil » : tient compte des instructions reçues par cet intermédiaire, répond ou fait suivre selon les besoins.

SECURITE INCENDIE

• Encadre l’évacuation du bâtiment en cas d’alerte incendie.
• Appelle et accueille les services publics de secours.
• Gère la centrale SSI au quotidien (surveillance des défauts, réarmement…).
• Assure l’inscription des incidents et interventions sur le registre de sécurité.
• Surveille le site, signale tout incident, et veille à la prévention des risques.

SURETE

• Ouvre et ferme le bâtiment.
• Surveille les portes d’entrée.
• Gère les clefs du bâtiment (suivi de la mise à disposition des passes, distribution de clefs, etc.) en lien avec le Responsable Sécurité.
• Gère les accès non autorisés, en lien avec le gardien extérieur et le Responsable Sécurité, ou en leur absence (entreprise ou visiteur non annoncé, personne interdite d’accès aux bâtiments…).
• Participe au Plan Particulier de Mise en Sécurité.
• Assure la coordination avec les agents extérieurs.
• Remplace en cas de besoin l’agent de sécurité extérieur, notamment :
  • En cas d’absence (sur demande du Responsable Sécurité).
  • Pour permettre l’accès des salariés en dehors des horaires d’ouverture au public.
• Gère au quotidien l’alarme intrusion.
• Signale tout incident au Responsable Sécurité.
• Surveille les locaux ; effectue des rondes régulières selon les besoins du site et les consignes du Responsable Sécurité.

TACHES ADMINISTRATIVES

• Affiche les horaires du bâtiment.
• Affiche les annulations et modifications des cours sur demande du Bureau de la Scolarité uniquement; renseigne les étudiants.
• Informe le Bureau de Scolarité de l’absence des enseignants lorsque aucune annulation n’a été signalée
• Gère et distribue les fournitures de bureau au personnel enseignant : tient à jour la liste de distribution et transmet celle-ci à l’Assistante Services Généraux chaque fin de mois
• Gère les stocks de papier et cartouches pour les copieurs, en lien avec Administrative Services.
• Réapprovisionne les copieurs (papier, cartouches…).
• Distribue le courrier dans les boîtes aux lettres.
• Participe à la gestion du courrier (concerne le site qui héberge le service Courrier).

EXPLOITATION DU SITE

• Signale les incidents, dysfonctionnements des équipements et problèmes de propreté au service Maintenance.
• Assure l’approvisionnement de fournitures sanitaires en cas de besoin.
• Relaie au Directeur des Services Administratifs les demandes des salariés en lien avec le fonctionnement du site.

ADMISSIONS (concerne le site qui héberge le service Admissions)

• Assure l’accueil téléphonique et physique pour Admissions (accueil des futurs élèves, parents, etc.).
• Gère la réservation de la salle de réunion.

COMPETENCES ET FORMATIONS

• Bon relationnel, efficacité.
• Langues : Anglais et français courant.
• Informatique : Utilise le Pack Office (Word, Excel et Outlook)
• Formation SST.
• Formation SSIAP 1.

Les personnes intéressées peuvent adresser leur candidature par courriel à jobapplicants@aup.edu

JOB TITLE AND CLASSIFICATION

Application Advisor - Category AT3

SUPERVISOR

Director of Financial Aid and Deputy Director of Admissions

Position Overview

The post holder is responsible for the processing and decisioning of applications to AUP across all categories of students.  This position is an essential part of a team, responsible for the entire application process from when an application is initiated to the point that the application is decisioned.

JOB DESCRIPTION

Main Duties and Responsibilities

The main duties and responsibilities of the role will include, but may not be limited to:

Supporting prospective students to complete their applications

Through a combination of personal contact (face-to-face meetings, webinars and telephone calls) and written communication, the post holder will support their assigned cohort of students through each stage of the application process.  This aspect of the post will routinely include having responsibility for telephone calls and visits to the Admissions Office.  This will include offering advice (if appropriate), facilitating the upload of all supporting documentation, and troubleshooting issues related to the application process as it impacts on individual students.  Where necessary, the post holder will exceptionally waive specific requirements so that an application can be reviewed within published deadlines. 

Decisioning complete applications

Throughout the application cycle, the post holder, as part of the Applications Team, will assess, review and decision applications, according to the appropriate admissions standards of the University.  This will include the completion of an admissions evaluation on each applicant and the assignment of an admissions score, which will determine whether the applicant is successful or not in gaining admission to the University.  In all cases, an assessment of the prospective students’ FIT and LTA scores will be undertaken.  The post holder will be responsible for communicating the admissions decision to their pool of prospective AUP students.

Financial Aid

The post holder will provide information concerning financial aid to applicants and their parents in a timely manner.  In parallel with reading applications, the post holder will also read Financial Aid applications and make recommendations to Financial Aid colleagues concerning the type and amount of aid to be offered.

Ensure the smooth transition of accepted students to the responsibility of the Student Recruitment Team

The post holder will ensure that all notes related to each accepted student they are responsible for are complete and, where appropriate, students (VIPs, special cases, children of alumni etc.) flagged to individual members of staff so that the smooth transition of students is facilitated between one Team and another.  It is expected that the post holder will maintain a regular (formal and informal) dialogue between all relevant colleagues in the Admissions Office to facilitate all transition points.

Manage all post-application enquiries

With colleagues in similar roles, the post holder will be responsible for managing all post-application enquiries to AUP via the Hobsons Radius CRM system.  In consultation with colleagues, such queries will be met through the development of ‘templated’ replies appropriate to the nature of the email and other enquiries received.  Overall, the post-application enquiry phase will rely on the efficient and timely use of Radius at all times.

Contribute to the development of a Team ethic

The post holder, along with colleagues, will be responsible for the development of a Team working ethic.  While there are clearly defined responsibilities linked to this post, as part of the Applications Team, the post holder will be required to develop a working knowledge of all areas of activity the Team is responsible for.  This will include understanding each person’s individual roles and tasks, and the ability to support each other when time pressure, scheduling or other factors intervene.

Supporting the overall mission of the Admissions Office

The post holder will continue to be responsible for activities related to all aspects of student recruitment and admissions.  In practice, the post holder will be asked to perform other duties by the Vice President and Director of Enrolment Management as they see fit, complimentary to the role described here.  This will be dependent on such factors as the time of year, workload of other Teams, absences and vacations, and changes in the external environment.

PERSON SPECIFICATION

Candidates should apply via e-mail to jobapplicants@aup.edu