Employment Opportunities

CATEGORY: Technician (T3)

DEPARTEMENT: Academic Affairs – Student Accounting Services (SAS)   

SUPERVISOR: Senior Manager of Student Accounting Services or any other supervisor designated by the president.

POSITION OVERVIEW

The Student Accounting Assistant will provide information, support, and regular communication to students regarding tuition, fees, payments, and billing. The position will be responsible for responding to telephone inquiries, assisting with student walk-ins, managing the SAS shared mailbox, serving as a backup for SAS team members, and coordinating with other departments on matters related to student billing, collection, and refunds. The assistant serves as a primary point of contact for students and families regarding financial accounts and support for updating the records on the Student Information System within the department.

Primary Duties & Responsibilities

Financial Operations & Invoicing

• Billing Accuracy: Ensure all tuition and fees are correctly charged to student accounts.
• Invoicing: Prepare and send proforma invoices to incoming students and generate manual invoices as required.
• Payment Processing: Record and process daily incoming payments, including bank transfers, checks, credit cards, and cash deposits.
• Reconciliation: Reconcile student accounts as needed and ensure that loans and Financial Aid packages accurately match course registrations.
• Refund Management: Ensure accurate and timely processing of student refunds and security deposit returns in accordance with university policy.
• Collections: Implement a systematic follow-up process to resolve outstanding payment issues.

Student Account Support & Communications

• Advisory Support: Provide daily support to students and Financial Responsibility Parties (FRPs) regarding payments, grants, and loans.
• Query Management: Manage the Student Accounting Services (SAS) shared mailbox and ensure an efficient response to phone inquiries and in-person visits.
• KPI Performance: Maintain and improve Key Performance Indicators (KPIs) related to response times and service quality.

Data Integrity & Regulatory Compliance

• System Maintenance: Maintain the integrity of the Student Information System by running regular reports and adjusting records as necessary.
• Technical Updates: Review and correct cost types, update student holds, manage coop billing, and maintain "User Defined" notes.
• Tax & VA Compliance: assist in preparing accurate tax forms in compliance with regulations and assist in certifying students receiving benefits from the Department of Veterans Affairs.
• Process Oversight: Manage both academic and financial processes, including tasks related to registration, withdrawals, leaves of absence, internships, and general academic concerns.

Administrative & Team Support

• Documentation: Assist in reviewing SAS policies and updating Business Process Records (BPRs) to ensure operational consistency.
• Team Collaboration: Serve as a backup for other SAS team members and assist with additional responsibilities as requested by the manager.
• Adaptability: Take on other appropriate duties as assigned by the Supervisor according to the needs of the department.

Qualifications

• Language Skills: Native or near-native English speaker with a good command of French.
• Interpersonal Excellence: Service-oriented with excellent communication and interpersonal skills.
• Cultural Competence: Cultural sensitivity and experience working or studying in highly diverse environments.
• Organizational Ability: Excellent organizational skills with the ability to work well under stress and meet deadlines.
• Teamwork: Ability to deal effectively with people and contribute to a team environment.
• Core Systems: Proficient in Outlook, Excel, and basic computer applications.
• Educational Knowledge: Familiarity with the American educational system is desirable.
• Technical Desirables would be a plus:
  • Experience with SQL for data querying.
  • Experience with Power BI for data visualization and dashboard creation.

APPLICATIONS:

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) and title the email in the following convention: “First and Last name – Student Accounting Assistant”.

Any candidate who applies must have the legal right to work in France.

DEPARTMENT: President’s office

CLASSIFICATION: Cadre

TYPE OF CONTRACT: CDI Full-Time

SUPERVISOR: President of the University (with a dotted-line relationship to the Chair of the Board of Trustees)

Position Summary

The Senior Advisor to the President and Executive Secretary to the Board of Trustees serves as a principal strategic and operational partner to the President and the Board, ensuring the effective functioning of the University’s highest governing body. This role combines high- level governance support, institutional project management, and executive coordination with exceptional discretion, judgment, and professionalism.

Acting as a trusted steward of confidential matters and a key point of continuity between trustees, senior leadership, and external stakeholders, the Senior Advisor and Executive Secretary supports the President and Board in advancing institutional priorities, maintaining governance excellence, and cultivating strong relationships with trustees and external constituents. The position requires intellectual agility, impeccable professional demeanor, and the ability to manage complex, sensitive work with calm authority.

Key Responsibilities

Presidential and Executive Support

• Act as a strategic partner to the President in coordinating priorities, initiatives, and decision-making across the institution.

• Identify issues requiring presidential attention and proactively surface risks, dependencies, and opportunities.

• Support the President in preparing for high-level meetings, presentations, and engagements involving trustees, senior leaders, and external stakeholders.

• Provide high-level strategic and operational support to the President on matters involving the Board, senior leadership, and external stakeholders.

• Help manage information flow to and from the President, ensuring clarity, prioritization, and appropriate follow-through.

• Anticipate issues requiring presidential attention and ensure appropriate preparation, documentation, and follow-through.

• Support special initiatives, strategic projects, and presidential priorities that require coordination across divisions or with trustees.

• Track presidential and Board-driven initiatives, ensuring accountability, progress, and timely execution

• Serve, when appropriate, as a proxy or representative of the President in meetings or communications.

Board Governance and Strategic Support

• Plan, coordinate, and support all meetings of the Board of Trustees and its committees, including agendas, briefing materials, resolutions, minutes, and follow- up actions.

• Ensure Board materials are accurate, strategically framed, timely, consistent, and aligned with institutional priorities.

• Advise the Board Chair and Committee on Trustees on governance processes, trustee engagement, and Board dynamics, drawing on institutional knowledge and best practices.

• Support the Board Secretary in maintaining official Board records and the Committee on Trustees in maintaining official Board policies, processes, and practices, in compliance with legal, accreditation, and regulatory requirements.

Project Management and Institutional Coordination

• Manage complex, multi-stakeholder projects originating from Board directives or presidential initiatives, ensuring clarity of scope, timelines, and accountability.

• Track Board decisions and action items, monitor progress, and ensure timely reporting and execution.

• Coordinate effectively with students, senior leaders, legal counsel, advancement, communications, and academic leadership, as well as with faculty, staff, and students across the institution.

Confidentiality, Judgment, and Institutional Stewardship

• Handle highly sensitive, confidential, and often privileged information with absolute discretion and sound judgment.

• Exercise diplomacy, emotional intelligence, and institutional loyalty in navigating complex governance and political environments.

• Serve as a trusted advisor and stabilizing presence during periods of transition, crisis, or heightened scrutiny.

External Relations and Professional Representation

• Serve as a key ambassador for the President’s Office and the University in interactions with trustees, donors, alumni, government officials, and other external constituents.

• Welcome and engage both internal constituents and external stakeholders with warmth, professionalism, and confidence, reflecting the values and stature of the institution.

• Ensure that all Board-related interactions and communications reflect the highest standards of professionalism and institutional tone.

Other appropriate duties assigned by the supervisor.

Qualifications

Required

• Bachelor’s degree required; advanced degree strongly preferred.

• Significant experience (typically 8–12+ years) in senior administrative, governance, or executive support roles within higher education, nonprofit, or comparable complex organizations.

• Demonstrated experience supporting a governing board, CEO/president, or senior executive at a strategic level.

• Exceptional written and verbal communication skills in English.

• Proven ability to manage complex projects, competing priorities, and sensitive situations with composure and precision.

• Absolute discretion, integrity, and sound judgment.

Preferred

• Experience in higher education governance or a deep understanding of university structures and culture.

• Experience of senior executive officer role preferred.

• Familiarity with legal, fiduciary, and accreditation considerations affecting boards of trustees and a willingness to navigate both the French and US higher education and compliance landscapes.

• French language speaking ability would be an asset but is not essential

Core Competencies and Attributes

• Strategic thinker with strong organizational instincts

• Calm, authoritative presence and impeccable professional demeanor

• Politically astute and emotionally intelligent

• Highly organized, detail-oriented, and reliable under pressure

• Service-oriented, with a deep respect for institutional mission and tradition

• Confident working with senior leaders, trustees, faculty, staff, and high-profile external constituents

Working Style and Expectations

This role requires flexibility, discretion, and availability aligned with the demands of a president’s office and board schedule, including occasional evenings, weekends, and travel. The Senior Advisor is expected to operate with independence, initiative, and a deep sense of institutional responsibility.

APPLICATIONS: 

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) and title the email in the following convention: “First and Last name + Senior Advisor”. Any candidate who applies must have the appropriate work authorization for employment in France.

CLASSIFICATION: Technician T3
DEPARTMENT: Student Life / Housing and Residential Life
SUPERVISOR: Senior Housing Coordinator or any other supervisor designed by the President.

OVERVIEW

Serves as main point of contact for all students seeking housing through the AUP Housing Office. Serves student needs by providing information, support, and regular communication about issues related to housing.

RESPONSABILITIES

➢ Incoming Student Housing

• Assists in the assignment process of new students to AUP Housing options.
• Completes roommate and housemate pairings and placements.
• Monitors RA-submitted incident reports, escalating issues to the senior housing coordinator as needed.
• Serves as a conduct officer for housing policy violations and adjudicates conduct cases as needed, including meeting with students involved in policy violations, issuing sanctions, and escalating cases to the senior housing coordinator as needed.
• Assists in the creation and dissemination of various student communications to students (pre-arrival information, managing their stay, preparing for their departure).
• Assists with Landing Day check-in and end-of-semester move-outs.

➢ Residential Life

• Participates in RA recruitment, selection, and training, and directly supervises RAs during the year.
• Mediates roommate and housemate conflicts, referring more serious conflicts to the senior housing coordinator.
• Assists in the development of residential programming for first-year students living in AUP residences.

➢ Returning and Graduate Student Housing

• Meets with students to discuss and offer guidance on the creation of rental dossiers and the Paris housing search.
• Processes new apartment offers, creating them in the AUP Housing Listings platform.

➢ General Tasks

• Responds to student and parent email inquiries on housing related concerns within a timely manner.
• Assist in updating existing surveys and webforms to reflect changing processes and policies.
• Other appropriate tasks as assigned by the supervisor.

➢ Other

• The post holder may additionally be involved in transversal projects the University or Department wish to explore. Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.

QUALIFICATIONS

• Bachelor’s degree or equivalent, master’s degree preferred
• Bilingual English/French
• Previous experience as a resident advisor in a student dormitory, or as a peer counselor preferred.
• Computer literate: previous experience using Microsoft Office required, database fluency a plus.
• High-energy person with a positive outlook.
• Cultural sensitivity; experience studying/working in highly diverse environments.
• Autonomous and able to manage multiple parallel processes.

APPLICATIONS:

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) and title the email in the following convention: “First and Last name – STUDENT HOUSING COORDINATOR”.

Any candidate who applies must have the legal right to work in France.

DEPARTMENT: Admissions Office
CONTRAT: CDI (Contrat à Durée Indéterminée) 
LOCATION: Paris 75007 
CLASSIFICATION: Cadre C1.1 
SUPERVISOR: Vice President and Director of Enrolment Management or any other supervisor Designated by the President

POSITION OVERVIEW

The post holder is responsible for developing and managing communications with prospective students and their families throughout the student recruitment lifecycle, with particular responsibility for maximising the use of AUP’s CRM, Slate, as a recruitment and communications platform.

The role will develop, manage and continually improve targeted and personalised recruitment communications from initial enquiry through application, admission, confirmation and enrolment, with the aim of strengthening engagement and improving conversion.

The post holder will also develop and deliver digital recruitment campaigns to generate appropriately qualified enquiries and applicants, working with external agencies or specialist providers where appropriate, and coordinate recruitment content with colleagues across the University.

This is a recruitment-focused communications role, using CRM, digital marketing, data and technology to support AUP's student recruitment and enrolment objectives.

DUTIES AND RESPONSIBILITIES

The main duties and responsibilities of the role include, but are not limited to:

➢ Manage the prospective student communications lifecycle

• Develop and manage communications throughout the prospective student journey, from initial enquiry through application, admission, confirmation and enrolment at AUP.
• Working with Admissions colleagues, regularly review and improve communications at each stage of the recruitment lifecycle, ensuring they are timely, relevant and appropriately segmented by audience, academic interest, geographical market, recruitment stage and engagement.
• Develop communications designed to nurture enquiries, encourage application completion, support admitted students in their decision-making, improve confirmation rates and reduce summer melt.

➢ Maximise the use of Slate as a recruitment communications platform

• Take primary responsibility within Admissions for the effective use of Slate for prospective student communications, including developing and maintaining automated communications, campaigns, populations, segmentation and triggers.
• Work closely with the Slate Administrator and Admissions colleagues to ensure communications are accurate, appropriately targeted and operating effectively throughout the recruitment cycle, while identifying opportunities to make better use of existing and emerging Slate functionality.

➢ Develop recruitment communications and content

• Create, edit, tailor and coordinate communications for undergraduate, graduate, transfer, visiting, summer and other prospective student audiences, as well as parents and other important influencers in student decision-making.
• Work with colleagues across Admissions, Communications and the wider University to develop appropriate and engaging content, incorporating the experiences and voices of current students, alumni and the wider AUP community wherever possible.
• Ensure recruitment communications are consistent with AUP's institutional messaging and visual identity while remaining appropriate to the audience and stage of the recruitment lifecycle.

➢ Analyse and improve communications performance

• Monitor engagement, application progression, conversion and confirmation and use this information to continually improve recruitment communications.
• Test and evaluate content, subject lines, timing, segmentation and communication journeys, making recommendations based on their contribution to recruitment and enrolment outcomes.

➢ Develop and execute digital student recruitment campaigns

• Develop and deliver targeted digital recruitment campaigns designed to generate appropriately qualified prospective students, responding to priorities across markets, academic programs and student populations.
• Develop and execute appropriate digital campaigns directly and work with AUP Communications, external agencies or specialist providers where additional technical expertise, media buying or campaign scale is required.
• Support Admissions colleagues in developing targeted digital campaigns for their geographic markets and student populations.

➢ Connect digital campaigns with the recruitment lifecycle

• Ensure digital recruitment activity is effectively connected to Slate, working alongside the Slate Administrator on campaign tracking, landing pages, forms, UTMs and other mechanisms required to understand the source and subsequent progression of prospective students.
• Analyze the relationship between marketing activity and enquiry, application, admission, confirmation and enrolment to help Admissions evaluate campaign effectiveness and target recruitment resources more effectively.
• Keep abreast of developments in higher education recruitment, prospective student behaviour and the evolving use of technology and digital platforms. Identify emerging trends and opportunities and adapt digital campaigns, Slate communications and recruitment journeys accordingly.

➢ Work collaboratively across the University

• Develop effective working relationships across Admissions and the wider AUP community, particularly with Communications to ensure recruitment activity aligns with institutional messaging, brand standards and wider University communications.
• Work with academic departments, students, alumni and other colleagues to identify and develop content and information that supports prospective students throughout their decision-making process.

➢ Other duties

• Participate in transversal projects the University wishes to explore and undertake other appropriate duties assigned by the Supervisor according to the needs of the Admissions Office.

PERSON SPECIFICATION

Education and Qualifications

Essential

• Undergraduate degree.
• Excellent written and spoken English.

Desirable

• Relevant postgraduate or professional qualification.
• French or another relevant language.

Experience

Essential

• Experience of CRM, marketing automation or lifecycle communications.
• Experience developing and delivering targeted, multi-channel communications or digital campaigns.
• Experience using data to evaluate and improve communications or marketing performance.
• Strong writing, editing and project management experience.

Desirable

• Experience of Slate or a comparable CRM.
• Higher education, admissions or student recruitment experience.
• Experience of digital advertising, campaign tracking and conversion analysis.

Job-related and interpersonal skills

• Strong understanding of CRM, digital communications and the customer/student lifecycle.
• Excellent writing, analytical and digital skills.
• Highly organised, with strong attention to detail and the ability to manage multiple priorities.
• Innovative, proactive and focused on delivery and continuous improvement.
• Strong communicator and collaborative colleague, able to work effectively across different teams.
• Customer-focused and comfortable working with diverse international audiences.
• Ability to work independently and respond flexibly to changing priorities.

Other requirements

• High degree of commitment and self-motivation.
• Willingness to work occasional additional hours as required by the recruitment cycle.

APPLICATIONS:

To apply, please send your CV and cover letter to recruitment.hr [at] aup.edu (recruitment[dot]hr[at]aup[dot]edu) and title the email in the following

convention: “First and Last name – CRM & Digital Recruitment Coordinator”.

Any candidate who applies must have the legal right to work in France.