Employment Opportunities

DEPARTMENT

Office of University Outreach and Advancement

SUPERVISOR

Director of University Outreach and Advancemen

Reporting to the Director of University Outreach & Advancement, the Advancement Relations Manager is responsible for cultivating relationships with gift prospects determined to have the ability and inclination to support the University. This position is charged with developing and implementing strategies for securing financial support by supervising AUP’s Regular Giving Program and managing a portfolio of mid-level to major gift prospects, identifying, qualifying, cultivating, soliciting, and stewarding prospects among alumni, parents and friends.

The Advancement Relations Manager/Regular Giving Manager will work as a member of the University Outreach & Advancement team, and coordinate his/her activities with others within the unit and with those in other units of the University as needed.

The Advancement Relations Manager will be the first point of contact for regular giving and for all prospects and prospects and donors in his/her portfolio  and as such contributes to the implementation of a strategic vision to maintain lifelong and mutually-enriching relationships with The American University of Paris’s 16,000+ alumni and other constituents – both internal and external – in the US and worldwide.

MAJOR RESPONSIBILITIES

• Manages the Regular Giving programme (Annual Fund)
• Manages and stewards a developing portfolio of prospects and donors, with a special interest for regular gifts
• Liaises with AUP’s leadership and faculty and is well informed to identify opportunities to match donor affinity with the institution’s priorities
• Develops and maintains personal and timely strategies to steward gifts
• Supports major gift prospect research and development
• Provides timely research and briefings in relation to his/her own portfolio and that of the President and Director of Outreach & Advancement.
• Liaises with the Database Coordinator to ensure accurate and timely input, updates, exports, mailings and reports in support of regular giving activities.

RESPONSIBILITIES

Annual Giving

• Executing the new Annual Fund strategy to increase regular (low and mid-level) and class giving income and increase engagement through direct mail, e-mail, telephone and online campaigns
• In partnership with Student Affairs and Communications, promote the impact of regular giving through the Annual Fund and designated funds for student scholarships and grants to increase awareness of philanthropy on the student experience
• Increase the annual income targets to develop the annual fund into an integral part of our fundraising strategies
• Ensure donor retention will be established at exemplary levels and is underpinned by excellent acknowledgement and stewardship
• Assist with the on-going support of donors, including donor visits and events, and act as a point of contact for donor queries by phone, during events or individual meetings 
• Identify medium and major gift prospects from the regular giving pool and work with the fundraising team to put in place further cultivation strategies
• Act as a first point of contact for internal and external queries regarding any aspect of our Annual Fund Programme, resolving queries independently and providing advice where required.
• Manage the various alumni and donor engagement pages on the AUP website, providing content updates relevant to the current appeal messaging
• Create and implement follow-up and reporting strategies for each Annual Fund campaign, through various mediums, to provide donors with feedback, giving statistics, and recognition
• Manage LYBUNT and SYBUNT reporting and create personalized appeals
• Liaise with the Executive Assistant regarding the processing of donations and ensuring they are allocated in line with donor wishes and following our procedures

Major Gifts

• Work independently and be self-motivated in initiating contacts with a pool of potential donors, as assigned by the Director of University Outreach & Advancement.
• Manage and develop a prospect portfolio of approximately 70 individuals and conduct approximately 5-10 face-to-face visits per month to prospects/donors in assigned national and international territories, traveling as needed to meet prospect/donors. Develop and implement strategies to move prospects toward solicitation; complete assigned solicitations on the agreed upon timeline.
• Assume and achieve annual fundraising and activity goals as set by the Director of University Outreach & Advancement.
• Schedule visits, draft briefings, contact reports and other correspondence for and with prospects, also supporting the President, senior leadership and volunteer leadership (such as Board members, Campaign Committee, alumni solicitors) as needed.
• In consultation with the Director of University Outreach & Advancement, make numerous decisions on cultivation time committed versus expected gift response, determine who needs to be involved in the relationship with the prospective donor and decide the most effective and productive use of travel time.
• Work in a collegial manner with the Advancement team, key administrators, and volunteers in creating and implementing strategies for cultivation, solicitation, and closure.
• Serve as organizer to assigned events or committees and liaises with all involved constituencies to maximize prospect/donor engagement. These include on and off campus events and donor-hosted events, among others. This may include personally planning and managing several events per year.
• Contribute to the smooth operation of the Outreach and Advancement unit by participating in prospect review sessions, consistently documenting activity in Raiser’s Edge and building positive working relationships with colleagues in Communications, the President and Provost's Office, Finance, and Alumni Affairs.
• Remain current in required and voluntary training related to database (Raiser’s Edge) use in prospect management and to best practices in fundraising.

General administrative tasks

• Perform other appropriate duties as assigned by the Director of Outreach and Advancement

Candidates should apply by e-mail to jobapplicants@aup.edu

Half-time position (17.5 hours/week)

SUPERVISOR

Health Care Coordinator

DUTIES

• Assist and work closely with students for any health related matters including the reimbursement process (social security and supplemental coverage provider)
• Support Health Plan Coordinator with all daily operations, check emails and letters, filing.
• Assist AUP students in gathering the appropriate documents to constitute the file to apply to the student social security system and acquire a permanent social security number
• Collect all supplemental insurance reimbursement claims from AUP students and send them to the supplemental coverage provider weekly. Make sure the process runs smoothly and contact providers to solve problems of reimbursement.
• Create informational material (mail merge, posters…)
• Collect all appropriate documents from students during/after Orientation (Immunization record, exemption requests, RIB)
• Prepare, maintain and ensure availability of documents that promote the service to students. Update the documentation displayed in the office.
• Follow-up and collect immunization records and update database accordingly
• Other appropriate duties as assigned by supervisor

QUALIFICATIONS

• Excellent communication and interpersonal skills, service-oriented

• Bilingual English/French, preferably French native speaker

• Highly organized and attentive to details
• Self-motivated and able to work independently
• High degree of computer literacy, particularly spreadsheet, e-mail and word processing software
• Familiar with higher education.  Knowledge of the American system of higher education is an advantage.
• Understanding of the French social security system and French administrative processes

Candidates should apply via e-mail to jobapplicants@aup.fr

All of the advisors in the Center for Academic, Internship, and Career Advising have as their primary mission to help students clarify both their life and career objectives, and to work with others who share this mission, namely Faculty Advisors, in order to improve the student experience. In the context of the integration of the diverse elements of the Center for Academic, Internship and Career Advising, the Academic Advisor’s role will likely vary as the center evolves, and will include supporting functions all of the Center’s activities.

SUPERVISOR 

Director of Academic Advising

DUTIES

Academic Advisor (60%):

• Manages an average of 40 AUP degree-seeking advisees: updates records and follow-up tools, schedules appointments, communicates important dates and information, follows up with students’ projects, issues and needs.
• Co-advises FirstBridge groups and provides training and support for FB faculty advisors; manages a limited group (approximately 20-30) of assigned secondary advisees.
• Advises transfer students pre-arrival via Skype. Participates in academic advising at Orientation and supports the overall Orientation process.
• Shares responsibility and serves as the primary backup for students from partner institutions.
• Ensures faculty and students have access to accurate information through revision of the Advising Handbook and the Advising Manual.
• Advises students on internship registration procedures and issues.
• Facilitates workshops and leads career, internship, and GPS events.
• Advises students in the selection of and application to study abroad programs and ensures smooth transition back to AUP.

Administrative tasks (20%):

• Organizes Junior Degree Check cycle: reports, communications, follow up with students and advisors, statistics, assessment, etc.

• Participates in making collective decisions regarding optimization of the office, adding more value to students’ experiences, launching new projects and initiatives. 

• Communicates to students and advisors (JDC messages and follow up, advisor registration block, policy updates, deadlines, standard emails, etc.).

Internship and Career Advising (10%):

• Coordinates with Career Services and Internships on best ways to integrate our practices

• Participates in employer relations management and initiatives

• Assists in the maintaining of internship registration paperwork (internship registrations, communicating with students concerning internship assignments, internship contracts, etc.)

Shared tasks (10%):

• Works to facilitate student academic progress and to enhance the student experience where possible from admissions through graduation.
• Manages advising@aup.edu inbox.
• Provides support and back-up for a variety of Academic Advising functions, including transfer credit analysis, program assessment, new student orientation, registration and other academic meetings.
• Helps train faculty advisors, particularly with new student advising, JDC workshops, etc.
• Advises walk-ins
• Troubleshooting
• Back-up responsibilities during colleagues’ absence or vacation.

Other appropriate duties as assigned by the supervisor

QUALIFICATIONS

• Bachelor’s degree or equivalent; Master’s degree preferred.
• Excellent verbal and written communication skills in English and preferably also in French.
• Minimum 3 years’ professional experience with at least some work experience in a university environment, preferably in a liberal arts institution.
• Highly organized and detail-oriented, with the ability to work quickly and efficiently.
• Extensive knowledge and understanding of the American system of higher education; able to maintain solid knowledge of academic policies, degree requirements, and legal issues.
• Highly competent with Microsoft Office and databases, familiarity with the Student Information System software (CAMS) a plus.
• Ability to deal effectively with people and within a team and to work well under pressure
• Patient, friendly, and efficient manner with students.
• Ability to understand, analyze and continuously improve systems and processes.
• Proactive, entrepreneurial, adaptable, learn-by-doing mindset.

Candidates should apply via e-mail to jobapplicants@aup.fr

DEPARTMENT

Student Development

SUPERVISOR

Kevin Fore –Dean of Student Development

POSITION OVERVIEW

Manage student leadership initiatives in collaboration with the Dean of Student Development, including training, transition planning and assessment. Serve as a direct resource to student leaders, helping them to develop enriching, sustainable programs. Take a leading role to develop volunteer and community partnership opportunities for AUP students.

MAIN ACTIVITIES

• Maintain online platform for student clubs, volunteer initiatives and events, including keeping track of participation and coordinating all activities related to our co-curricular record program.

• Develop and manage community service and volunteer initiatives for AUP students, tracking activities through online platform.

• Support Dean with student leadership assessment and evaluation of four university-wide learning outcomes for better program development.
• Mentor our Student Government executives, both graduate and undergraduate, conducting weekly meetings both individually with the presidents and vice-presidents and as a group.
• Advise our student senate, attending regularly scheduled meetings and working closely with related committees to ensure student projects are supported and that budget requests are thoroughly reviewed.
• Help to coordinate student activities and supervise student leadership communication on our public website and online club platform, while supporting student-led groups with their communication.
• Assist with the organization of a variety of campus-wide events, including International Student Soirée, AUP Gives Back, Worlds Fair, Student Leadership Awards, Clubs Night and other events, sometimes held in the evenings or on weekends. 
• Provide student leadership training for club leaders and SGA executives, with a focus on helping students define goals, establish timelines and action plans, work effectively within a group, manage conflicts, etc.
• Manage student facilities and equipment, working closely with our multimedia, ITS and maintenance offices
• Create and maintain a clubs/faculty manual for all student clubs and activities and assist faculty in their roles as club advisors.
• Offer students opportunities to improve their French through student leadership opportunities.
• Collaborate with other university offices, including the Cultural Program, Sports Office and Housing Office, as well as faculty, to better support student organizations

QUALIFICATIONS

• Bilingual English/French
• Very good knowledge of the American educational system
• Excellent interpersonal skills; previous experience working with students and student organizations desirable
• Excellent organizational skills 
• Good written and verbal communication
• Punctual, reliable and proactive in the performance of all responsibilities
• Team player 
• Undergraduate degree
• Comfortable with technology and able to use: Excel, Windows, Outlook, general keyboarding skills.

Candidates should apply via e-mail to jobapplicants@aup.fr

DEPARTMENT

Student Services

SUPERVISOR

Marc Monthéard – Vice President & Dean of Student Services

DUTIES

• Coordinate with the SMEREP and the supplemental coverage provider to ensure adequate medical coverage for all AUP students
• Collect all appropriate documents from students, process files and submit then to the appropriate authority
• Collect all require documents prior or during Orientation in case of exemption requests, follow up and grant or deny exemptions
• Work closely with the University’s accounting office to ensure the smooth financial operation of the Health Plan
• Create and run reports allowing checks concerning social coverage and adequate billing
• Keep abreast of changes taking place in the French social security system, the SMEREP and the supplemental coverage provider’s policies and coverage and disseminate relevant information to students 
• Prepare, maintain and ensure availability of documents that promote the service to students
• Maintain the Health and Wellness pages on the AUP Web site
• Maintains the list of medical providers for AUP students and refers students to doctors and specialists as appropriate
• Assist and work closely with students for any health related matters including the reimbursement process (social security and supplemental coverage provider)
• Collect all supplemental insurance reimbursement claims from AUP students and send them to the supplemental coverage provider weekly
• Prepare the bi-annual reports for the department assessment and to ensure the coherence between Health coverage and billing.
• Assist AUP student in gathering the appropriate documents to constitute the file to apply to the student social security system and acquire a permanent social security number
• Supervise immunization update and provide assessment to supervisor
• Work closely with internship office to secure coverage for the students
• Other duties as assigned by supervisor

QUALIFICATIONS

• Excellent communication and interpersonal skills, service-oriented
• Bilingual English/French, preferably French native speaker
• Highly organized and attentive to details
• Self-motivated and able to work independently
• High degree of computer literacy, particularly spreadsheet, e-mail and word processing software
• Familiar with higher education.  Knowledge of the American system of higher education is an advantage.
• Understanding of the French social security system and French administrative processes

Candidates should apply via e-mail to jobapplicants@aup.fr

DEPARTMENT

Communications

SUPERVISOR

Manager/Director of Communications

This permanent full time position provides the copy creation and editing resources for AUP’s communications needs. The person plays a critical support role for all university departments and their needs for a wide range of communications.

Responsibilities 

• Help keep consistent and ensure the execution of the AUP brand voice in all university written communications, both print and online 
• Provide the written content and creative inspiration for the annual AUP magazine.  Develop magazine editorial content in partnership with AUP Outreach and Advancement and Admissions departments. Interview faculty, alumni, students and others and write the articles required for the magazine.  Work with outside design and copyediting vendors as necessary. 
• Contribute to writing and editing content for the website in support of major content development projects as well as regular updates, working closely with the Online Communications Manager.
• Attend significant AUP events to create feature articles and proactively seek out new and compelling content and approaches to AUP messaging and content delivery. Write as needed for AUP social media platforms while covering events.
• Provide lead writing for Communications projects and key department initiatives, including the development of new sections for the website, fundraising campaign and alumni materials and other recruitment publications. 
• Work closely with AUP departments to understand their messaging and communications needs and bring them to life. 
• Partner with other member of the Communications team and creative partners to develop new brand and AUP department messaging and communications 
• Participate in bi-weekly Communications team group meetings, the weekly website editorial meeting and other meetings as directed by the Manager/Director of Communications.
• Take on additional communications tasks when necessary as assigned by the Manager/Director of Communications

Qualifications 

• Undergraduate degree in a relevant concentration with a minimum of 4 years of professional writing experience 
• Proven English language writing and copy editing skills 
• Experience with writing in different voices for different constituencies, including demonstrated ability to interview faculty, students, and alumni and cover AUP events and develop feature articles for both print and online formats
• Exposure to magazine/newsletter style writing
• Experience writing for different online audiences, with particular understanding of best practices in online content development and social networking platform communications 
• Demonstrated understanding of brand voice
• High level of computer literacy and experience with Content Management systems 
• Strong multi-tasking and deadline management capabilities 
• Strong listening skills and collaborative orientation; experience working closely and effectively with different constituencies 
• Familiarity with both American and International educational systems 
• Fluency in French is a plus
• Legal right to work in France required

Candidates should apply via e-mail to jobapplicants@aup.fr

DEPARTMENT

Office of University Communications

SUPERVISOR

Manager of University Communications

Position overview

Responsible for communications coordination for the development, execution and project management using all media (print, online, video, photography) related to The American University of Paris’s Outreach and Advancement activities. Areas of focus include content creation, design and development of promotional materials and event invitations,  the alumni and fundraising pages and forms on the AUP website, and the Alumni portal; production, content development and editing support for the AUP magazine, the alumni newsletter, stewardship reports and video projects; ensuring consistent messaging for campaigns.

The Communications Coordinator aligns Outreach and Advancement content strategy with the overall communications strategy and ensures consistent messaging for internal and external constituencies. This position will also anticipate new opportunities and development of new digital communication methods and platforms, as they arise.

Specific responsibilities include

• Coordinate development and execution of Outreach and Advancement communications for alumni, parents, and donors, in collaboration with the relevant Outreach and Advancement team members and the Writer, Online Communications Manager and Multimedia Producer.
• Support the design, writing and production of print publications, including the development  of content for campaigns, events, campaign updates, and donor reports in close collaboration with the Communications team writer.
• Support the update, maintenance, and creation of Outreach and Advancement content on the AUP website, social media groups and the Alumni Portal.
• Update all Outreach and Advancement material when changes arise, ensuring consistency of messaging and a common use of the AUP brand across all formats and channels.
• Interview alumni and write alumni profiles for the website and other channels as appropriate.
• Produce the AUP alumni newsletter, fundraising appeals, campaign updates and donor reports, leveraging the resources of the Communications team,
• Support the content strategy and production of alumni and donor videos
• Support the production of the AUP magazine as a member of the editorial team, potentially assisting in the coordination of all aspects of magazine production: contact with featured alumni, requests for photography and coordination with the Communications team writer.
• Liaise between members of the Communications and Outreach and Advancement teams in order to coordinate Outreach and Advancement Office communication processes and events with University-wide brand strategy.
• Partner with Outreach and Advancement to establish data tracking and other methods in order to determine the effectiveness of communications campaigns such as newsletters and fundraising appeals.
• Explore the use of data as a key tool for Outreach and Advancement communications and as it pertains to list creation, email mailouts through Mailchimp and segmentation of audiences for targeted communications campaigns. 
• Supervise Community Service Grant recipients where necessary.
• Take on additional communications tasks when necessary as assigned by the Manager of University Communications.

REQUIREMENTS

• Bachelor's degree, preferably in design, communications or English literature.
• Previous work experience in creating, writing and producing online and print communications; experience in outreach and advancement for a university or non-profit is a plus. 
• Working knowledge of and proficiency with Adobe Creative suite, especially InDesign and Photoshop.
• Possess excellent English-language writing and editing skills, attention to detail, and the ability to create editorial content that is optimized for digital communication. 
• Understand the social media universe including Wordpress, Typepad, Facebook, Instagram, Twitter, Pinterest, YouTube, blogs, etc.
• Experience creating, sourcing and managing content development, writing, editing, print production, and web publishing.
• Demonstrate a passion for and knowledge of the importance of data and how it can be used effectively to segment audiences and target messages. 
• Excellent verbal and written communication skills.
• Demonstrated team and collaboration skills and an ability to work with multiple people on assigned projects.
• Demonstrated multi-tasking ability and high initiative
• Must understand the power of digital communications as well as be able to master a variety of online platforms easily.
• Previous work in media relations and fluency in French are a plus.

Only applicants who have French or EU citizenship, or those who hold a valid French Carte de Résident will be considered for this position. 

Interested parties should apply by e-mail to jobapplicants@aup.edu.

DEPARTMENT

Information Technology Services

Supervisor

Ali Rahimi – Director of Information Technology Services        

Work Location

2bis Passage Landrieu, 75007 Paris

Job Purpose

This position assists staff, faculty, and students with technical support of desktop computers, applications, and related technology. Activities require interaction with application software and operating systems (Microsoft Windows and Apple Macs) to diagnose and resolve problems. The position utilizes IT Client Management tool to provide first line helpdesk support to AUP users, assisting them in person, via phone, email, and remote connection.

Duties and Responsibilities – Desktop support

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Troubleshoots network issues involving Mac and Windows workstations, printers, WIFI, authentication, connectivity, VoIP telephone, and printers.
• Works with Desktop Support team and System Operations staff as appropriate to determine and resolve problems received from clients.
• Builds and deploys new desktops, workstations, notebooks, and hand held devices by use of deployment tools.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Responds to and resolve user requests for support in a timely manner using AUP Request Management Systems.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Trains and orients staff on use of hardware and software.
• Takes the ownership of user problems and is proactive when dealing with user issues.

Duties and Responsibilities – Other support

• Maintains hardware inventory for computers and printers using AUP Request Management Systems. 
• Supports users in the use of computer equipment by providing necessary training and advice.
• Installs and maintains audiovisual hardware and software: delivers, installs and maintains classroom technology as needed.
• Assists students and faculty in classrooms and other student areas around campus as needed.
• Performs other reasonable tasks as assigned by the supervisor.

Skills Required

• 2-4 years’ experience providing technical support services.
• Strong computer skills including knowledge of computer hardware, software, local area network and peripheral equipment.
• Working knowledge of operating systems with emphasis on Windows and Mac OS environment as well as knowledge of Local Area Network, PC hardware set-up and configuration, printer set-up and configuration, virus protection, Multimedia equipment, and Microsoft Office applications.
• Self-motivated, autonomous and hardworking, good analytical, diagnostic and problem solving skills, and eager to learn and take on additional responsibilities.

Other requirements

• Education: BTS or equivalent combination of education and experience, Microsoft and/or Apple certifications are plus.
• Excellent customer service and teamwork skills are needed.
• Must be fluent in both English and French and have valid working papers for the EU.
• Must be able to work flexible hours, including weekends and evenings as necessary.

Applications should be made via e-mail to jobapplicants@aup.edu.